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Moving Tips

Moving Process

Moving - step 1: plan your move

Call us to request an appointment for your free in-home estimate. Either complete our online form, or call us at 585-813-9758. A home visit assures that you will recieve the most accurate cost estimate for your upcoming move.

Packing Tip: During your in-home estimate, make sure you point out any items to our associates that you will not be moving.

Moving - step 2: pack and load

Our associates packing team will arrive one or two days prior to the actual move day and will use the industry's best materials to protect your belongings.

Consumer Tip: Separate all items being pack for the move from those being transported by you to prevent any confusion during loading.

After loading, our drivers will inform you when to expect delivery of your shipment based on your pre-planned window of delivery. Be sure to provide the drivers with your contact information during travel to your new residence.

Moving - step 3: delivery and payments

Please be at your residence to meet the driver, who will typically call you when they are a couple hours away from arrival. Should you fail to arrive in that time, additional waiting time charges could occur for the driver to remain at residence until you arrive or he/she may deliver and store your belongings in a local storage unit.

Moving - step 4: unload and unpack

Once unloaded, the driver will request your signature on all delivery documents. In the event of any loss or damage, please not the items involved on the delivery form prior to signing or with pictures and date time stamp sent to

Consumer Tip: Drivers are required to assemble bed frames and unpack mattress cartons to setup all beds. If additional services are needed, please notify our associates.